We have a 10-day return policy, which means you have ten days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You'll also need your order number.
To start a return, please email email@example.com with the subject 'Return' and include your order number, name, and the reason for the return. If your return is accepted, we'll send you a return shipping label. We will include instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / non-returnable items
Certain types of items cannot be returned:
- custom products (such as special orders or personalized items)
- personal care goods (such as beauty products)
This list is not all-inclusive; please contact us if you have questions or concerns about your specific item.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
We do not offer refunds on custom items.
We will notify you once we've received and inspected your return, and let you know if the return was approved. If approved, we will replace your item with one of the same item and the same design. In the unlikely event that we can't replace your item, your payment will be refunded to your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund.
You can always contact us with any question at firstname.lastname@example.org.